Updating Your Privacy Policy for A2P SMS Approval
To ensure your clinic can send text messages (for appointment reminders, missed call text-backs, and client communication), your website's Privacy Policy must meet specific legal standards required by mobile carriers in 2026.
If your Privacy Policy does not contain the specific "Non-Sharing" language below, your A2P Brand application will be rejected by the carriers.
1. The Mandatory "Non-Sharing" Clause
To meet compliance, you must add a specific section to your Privacy Policy. Copy and paste this exact block (heading and text) into your policy:
Mobile Communication & SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. Requirements for All Clinics
Regardless of whether you have an existing policy or are creating a new one, the following items must be true:
- Information Match: All contact information (Phone and Email) in the Privacy Policy must match exactly what was submitted in your ClinicMonk A2P Brand Registration.
- Direct Link: Your Privacy Policy must be a dedicated page on your website (e.g.,
clinicname.com/privacy-policy). - Footer Accessibility: A link to this page must be visible in the footer of every page on your website, including any landing pages or booking calendars.
- No Lead Selling: Your policy must never mention selling, trading, or renting "leads" or "contact lists" to third parties.
3. If You Don't Have a Privacy Policy Yet
If your clinic does not currently have a Privacy Policy, you must create one before we can submit your A2P registration.
You can use this Sample Privacy Policy Template as a starting point, but please be aware that this is a generic sample only and may not be sufficient for your specific legal or regulatory requirements.
Legal Disclaimer: Please note that our templates and guides are not comprehensive legal documents. Laws regarding Protected Health Information (PHI) and data privacy vary by jurisdiction. You should always consult with your own legal counsel before publishing to ensure your policy meets the specific needs of your business and local laws.