Phone FAQs
Do I need a new phone number to use ClinicMonk?
No. Your existing business phone number stays exactly as it is. ClinicMonk uses a separate, dedicated phone number for the platform's texting features — it doesn't replace or change the number you already use.
What is the ClinicMonk phone number used for?
It's the number the system texts from — for example, sending appointment confirmations and other messages to your leads and clients.
How do I get my ClinicMonk phone number?
You purchase it as part of technical setup. We'll send direction on how to do this, then handle setup and verification from there.
What is A2P verification, and why does it take so long?
A2P ("Application-to-Person") verification is what allows your ClinicMonk number to send text messages as a business in North America. It's a carrier-controlled process (not something ClinicMonk or you can speed up) and typically takes 7–14 days. Because of that, we kick it off as early as possible in setup so it's not what holds up the rest of your account.
Do I need to do anything for A2P verification to go through?
Possibly — if your existing website contact form asks for a phone number, it may need a small adjustment to stay compliant with A2P requirements. We'll flag this if it applies to you, and may need a few additional details from you to complete the process.
Can I text leads before A2P verification is complete?
No. Texting isn't available until the number is fully verified. Everything else in your account can typically move forward in the meantime — A2P is just running in the background.
Who do texts to leads/clients come from?
They come from your dedicated ClinicMonk number, not a personal cell phone or your main business line.
What if I don't want to use the texting feature at all?
That's fine — the phone number and A2P verification are part of standard setup, but if you'd rather not use texting, let your onboarding contact know and we can talk through what that means for your account.
Can I use my ClinicMonk number to make and receive calls, like a softphone/VoIP line?
Yes, this is possible, though it's not part of standard setup. If you'd like to use your ClinicMonk number as a softphone/VoIP line, reach out to our support team and they can help you get that set up.